Terms and Conditions of Use for the hff.lv

Website / Distance Contract Last Updated: September 21, 2023.

1. Definitions used in these Terms and Conditions:

Online Store - an online trading platform created by the Seller and hosted on the hff.lv website.

Terms and Conditions - the terms and conditions for using the online store, including their amendments and changes, as published on the hff.lv website. These terms and conditions govern the usage of the online store, purchase procedures, payment, and delivery of goods, as well as the legal relations between the Buyer and the Seller.

Seller - FRESH METTER SIA, registration number 40203345347, with a legal and postal address at Caunu iela 27, Lapsas, Babītes pagasts, Mārupes novads, LV-2107, and a physical address at Caunu iela 27, Lapsas, Babītes pagasts, Mārupes novads, LV-2107, phone +371 26484380, email: info@hff.lv. The Seller engages in commercial activities, offering and selling goods to the Buyer in accordance with these Terms and Conditions.

Consumer - a Buyer who is a natural person and purchases goods for personal purposes not related to commercial or professional activities. Buyer - a capable natural person (aged 18 or older) or a legal entity who registers in the online store and/or places an order for goods in the online store.

Purchase Agreement - an agreement for the sale and delivery of goods concluded between the Buyer and the Seller, regulated by these Terms and Conditions. Goods - any product posted on the hff.lv website and visible to the Buyer, which can be ordered and purchased by the Buyer.

2. Subject matter of the purchase agreement:

2.1. The Buyer purchases and pays for, and the Seller sells and delivers the goods posted on the hff.lv website and selected by the Buyer in accordance with these Terms and Conditions.

2.2. These Terms and Conditions are mandatory for all purchases of goods made in the online store or by phone.

2.3. The purchase agreement is considered concluded when the Buyer places an order for goods in the online store, pays for the goods (unless the Terms and Conditions provide for payment upon receipt of the goods or post-payment), and receives confirmation of the order acceptance. The purchase agreement is valid until the parties fulfill their obligations.

3. Registration in the online store:

3.1. A Buyer wishing to place an order for goods in the online store may register as a private individual or legal entity. To become a registered user of the online store, an individual must:

3.2. Register in the online store by creating their user profile. To create a profile, the individual must provide mandatory information (for individuals: name, surname, email address, password, etc.).

3.3. By registering in the online store, the Buyer confirms that they are a capable natural person.

3.4. The personal data provided by the Buyer during registration is displayed in the "User Profile" section of the online store. The Buyer is responsible for the accuracy and currency of the data in the "User Profile" section. In case of changes to the data provided in the "User Profile" section, the Buyer must promptly update it.

3.5. After completing the registration process, the Buyer undertakes not to disclose their password to third parties.

3.6. The Buyer is responsible for any actions taken in the online store using the Buyer's access data. If a third party connects to the online store using the Buyer's access data, the Seller considers that party as the Buyer.

3.7. In case of loss of access data by the Buyer, the Buyer must promptly notify the Seller using the phone or email specified in these Terms and Conditions or on the website, and follow further instructions provided by the Seller.

3.8. If the Buyer wishes to receive news, information, and promotional notifications from the Seller or its partners via email and/or mobile phone (via SMS), then during registration or in their personal account, the Buyer marks the checkbox "I agree to receive offers from hff.lv." If the Buyer did not select the specified options during registration or later declined to receive information, the Seller will not send the Buyer advertisements and information, except for what is necessary to fulfill the Buyer's order (e.g., order confirmation, account and order cancellation information, etc.). The Buyer cannot opt out of receiving order-related information by email, as this is part of the purchase agreement.

3.9. When registering and placing an order, the Buyer agrees to receive notifications about their order via email.

4. Processing of personal data:

4.1. Personal data provided by the Buyer will be processed in accordance with the requirements of the current legislation of the Republic of Latvia and the Privacy Policy developed by the Seller. The Privacy Policy can be found in the "Privacy Policy" section.

4.2. When processing and storing the Buyer's personal data, the Seller uses organizational and technical means to protect personal data from accidental disclosure, alteration, or other unlawful actions.

4.3. The Buyer's personal data will be processed for the purpose of identifying the Buyer and the recipient of the goods, processing the sale and delivery of the goods, preparing accounting documents, refunding overpaid funds for returned goods, managing debt, providing the Buyer with access to other services of the online store or phone store, and other purposes as specified in the Privacy Policy.

4.4. The Buyer's personal data may be used for marketing purposes only with the Buyer's consent.

5. Order of Goods:

5.1. The Buyer may place an order for goods on the hff.lv online store website.

5.2. The minimum order amount for goods (the Seller does not sell goods for a total amount below the established minimum for the respective sales method) is:

5.3. When ordering goods on the hff.lv online store website - 8 EUR.

5.4. The Seller accepts orders on the online store website only if the delivery address provided by the Buyer is within the Seller's working zone.

5.5. The Buyer selects the goods by reviewing their description, specifications, and price on the online store website.

5.6. Images of goods displayed on the online store website are for illustrative and informational purposes only. The image of the product and its packaging may differ in size and appearance from the actual product or packaging.

5.7. The Seller is not responsible for any consequences arising from the fact that the image of the product visible on the Buyer's monitor differs in any way from the actual appearance of the product.

5.8. The process of ordering goods on the hff.lv online store website:

5.8.1. The Buyer creates an order by clicking the "Add to Cart" button. Adding an item to the cart does not constitute a purchase. The contents of the cart can be freely modified until payment or order confirmation in the case of payment after delivery.

5.8.2. When placing an order, the Buyer provides information about the delivery of the goods (delivery address and delivery time interval), as well as the name, surname, and phone number of the recipient of the goods (if the recipient is not the Buyer). By placing an order, the Buyer confirms that they agree to purchase the goods in accordance with these Terms and Conditions. 5.8.3. The Buyer is responsible for creating the shopping cart and providing accurate delivery information. The Seller is not responsible for any losses incurred by the Buyer or third parties due to the Buyer, for example, adding unwanted items to the cart, providing an incorrect delivery address, or incomplete information.

5.9. After receiving the Buyer's order and full payment, the Seller sends a confirmation of the order to the Buyer's email. If the Buyer does not receive an order confirmation from the Seller, please contact the Seller at info@hff.lv or by phone at +371 26484380.

5.10. Once the order is completed, it cannot be changed or supplemented.

6. Price of Goods and Payment Procedure:

6.1. The price of the goods on the online store is stated in euros, including value-added tax.

6.2. In the online store, the Seller sells the Goods to the Buyer at the price indicated on the online store when placing each order for the Goods. However, if the price of the Goods changes between the start of the order placement and its completion, the last price of the Goods indicated by the system at the time of payment will apply.

6.3. The Seller is not responsible for ensuring the ordered weight. The cost charged for goods with weight is determined based on the weight specified by the Buyer.

6.4. The Buyer pays the cost of the goods, packaging, and delivery (if a delivery fee applies) in accordance with the payment method allowed in the Terms and Conditions and chosen by the Buyer.

6.5. When placing an order in the online store, the Buyer pays for the goods immediately after completing the order (i.e., after creating the cart and providing the delivery address and time), using one of the available payment methods.

6.6. Payment for the goods and the chosen delivery method (if a delivery fee applies) is considered made when the Seller receives the full payment amount.

6.7. Orders placed in the online store are fulfilled only after full payment for the goods, packaging, and delivery (if delivery and packaging fees apply in accordance with the Terms and Conditions).

6.8. In case the Buyer does not pay for the goods, packaging, and delivery (if delivery and packaging fees apply in accordance with the Terms and Conditions), the order will not be fulfilled.

6.9. The Seller guarantees the security and confidentiality of the data provided by the Buyer during the payment of the goods. The transfer of payment-related information takes place using the SSL protocol.

6.10. If the Buyer chooses to pay with VISA, VISA Electron, Maestro, or MasterCard, debit/credit card, payment is made through the Luminor E-commerce Gateway payment service. The Seller does not store or process the Buyer's bank card data.

7. Order Placement and Order Fulfillment:

7.1. The Buyer has the right to place an order for products presented in the online store, both as a registered Buyer and without registration.

7.2. To place an order without registration, the Buyer must provide the following information:

7.2.1. Select the product they wish to purchase and add it to the cart;

7.2.2. Choose the delivery method and provide delivery details (address, contact phone number);

7.2.3. Choose a convenient payment method for the order;

7.2.4. Confirm their agreement with the Terms and Conditions.

7.3. To place an order with registration, the Buyer must:

7.3.1. Select the product they wish to purchase and add it to the cart;

7.3.2. Choose the delivery method and provide delivery details (address, contact phone number);

7.3.3. Choose a convenient payment method for the order;

7.3.4. Register on the website by providing their email address and password, or log in if the Buyer is already registered on the website;

7.3.5. Confirm their agreement with the Terms and Conditions.

7.4. The Seller is not responsible for the accuracy and correctness of the data provided by the Buyer when placing an order.

7.5. When placing an order, the Buyer selects the product, sets the quantity of each product they wish to purchase, and also selects the delivery and payment method for the order.

7.6. An order is considered placed and processing begins after the Seller receives all the necessary information from the Buyer and provided that the product is in stock.

7.7. An order is considered processed if an invoice for payment is issued to the Buyer, and the Buyer has paid it, and the Buyer has received a notification of order shipment.

7.8. In case it is impossible to fulfill the order within the time frame and volume specified by the Buyer in the order, the Seller informs the Buyer about this and offers an alternative option. If the Buyer does not agree with the alternative option, they have the right to cancel the order, and the paid funds will be refunded in full.

8. Delivery:

8.1. The Seller undertakes to deliver the products to the address specified by the Buyer when placing the order.

8.2. The Buyer can choose one of the following delivery methods for the products:

8.2.1. Courier delivery;

8.2.2. Delivery by postal services.

8.3. The Seller is responsible for delivering the product to the address specified by the Buyer when placing the order, in accordance with the delivery method chosen by the Buyer.

8.4. Delivery times and costs depend on the delivery method chosen by the Buyer and the delivery address, and are specified in the Terms and Conditions.

8.5. The Seller reserves the right to offer free delivery for specific products or orders of a certain amount as a temporary or permanent offer. 8.6. Upon receiving the product from the courier or upon self-pickup, the Buyer is obligated to inspect the external packaging and the integrity of the product for any mechanical damages, as well as to verify the quantity of products in the order.

8.7. If the Buyer detects signs of mechanical damage or a discrepancy in the quantity of products as stated in the order, the Buyer must:

8.7.1. Prepare a corresponding report (protocol) in the presence of the courier, driver, or another representative of the Seller;

8.7.2. Submit a complaint to the Seller at the email address info@hff.lv, including the following information:

8.7.2.1. Description of visible defects of the product;

8.7.2.2. Order number;

8.7.2.3. Waybill number provided by the courier or driver;

8.7.2.4. Attach photos of the defects.

8.8. In the event of the Buyer's refusal to accept the product upon delivery by the courier or driver, the funds paid by the Buyer will be refunded in full in accordance with the Terms and Conditions.

8.9. The Seller reserves the right to establish a minimum and maximum order amount for products of its own production.

9. Responsibilities of the Parties:

9.1. The Seller undertakes to:

9.1.1. Maintain the confidentiality of the information provided by the Buyer during order placement;

9.1.2. Ensure the security and confidentiality of the Buyer's personal data in accordance with data protection laws;

9.1.3. Make every effort to fulfill the order in full accordance with the terms specified in the order;

9.1.4. In case of inability to fulfill the order within the time and volume specified by the Buyer in the order, inform the Buyer promptly and offer an alternative solution. The alternative solution must be in the Buyer's best interests;

9.1.5. Carry out the delivery of the products according to the terms and conditions specified on the Website.

9.2. The Buyer undertakes to:

9.2.1. Provide accurate and truthful information when placing an order, necessary for order processing;

9.2.2. Pay for the order within the time frame set by the Seller and in accordance with the Terms and Conditions;

9.2.3. Not violate the intellectual property rights of the Seller;

9.2.4. Not infringe upon the rights of third parties when using the Website and the online store;

9.2.5. Not post on the Website and the online store any information that is unlawful, offensive, or damaging to the reputation of the Seller and third parties;

9.2.6. Not use the Website and the online store for any illegal purposes, including illegal dissemination of information or engaging in fraudulent activities.

9.3. In the event that the Buyer places an order in the online store and makes payment for a product that is already out of stock at the Seller's warehouse, the Seller will inform the Buyer about this and refund the payment for the product in full.

10. Product Exchange and Returns:

10.1. The Buyer has the right to return the product within 14 (fourteen) calendar days from the date of receiving the product, by notifying the Seller at the email address info@hff.lv and providing the following information:

10.1.1. Order number;

10.1.2. Date of contract conclusion.

10.2. The return of the product should be made to the address provided by the Seller: Mārupes nov., Babītes pag., Lapsas, Caunu iela 27, LV-2107 10.3. The Buyer may only return the product if:

10.3.1. The product has not been used;

10.3.2. The product's appearance, consumer properties, packaging, and product and factory numbers are preserved.

10.4. Refund of funds will be made within 10 (ten) business days from the date of receiving the product by the Seller.

10.5. The Seller reserves the right to refuse a return if it is determined that the product has been used or if the conditions of paragraph

10.3 are not met.

11. Changes to the Terms and Conditions:

11.1. The Seller has the right to unilaterally change the Terms and Conditions, notifying the Buyer on the Website. Changes come into effect from the moment of their publication on the Website.

12. Liability of the Parties:

12.1. The Seller is responsible for non-performance or improper performance of obligations under the Agreement only in cases established by Latvian law. 12.2. The Seller is not responsible for the actions of Buyers who violate the Terms and Conditions, as well as for any consequences of Buyers violating the rights of third parties.

12.3. The Buyer is responsible for the accuracy and correctness of the data provided when placing an order, as well as for the security of the login and password.

12.4. The Buyer is responsible for the improper use of the Website and the online store, including posting information that is unlawful, offensive, or damaging to the reputation of the Seller and third parties.

13. Force Majeure

13.1. The Parties shall be exempt from liability for the complete or partial non-performance of obligations under the Agreement if such non-performance is a result of force majeure circumstances that occurred after the conclusion of the Agreement due to extraordinary events, such as natural disasters, fire, flood, earthquake, terrorist acts, and other circumstances that could not have been foreseen or prevented.

14. Other Terms:

14.1. The Seller reserves the right to send informational messages and advertisements to the Buyer's email address and phone number.

14.2. In the event of disputes between the Parties, they shall seek to resolve them through negotiations. If the Parties fail to reach an agreement within a reasonable period, the dispute shall be referred to the competent court in accordance with the legislation of Latvia.

14.3. Matters not regulated by these Rules shall be governed by the applicable legislation of Latvia.

14.4. These Rules come into effect upon their publication on the Website and remain in force until amended or canceled by the Seller.

15. Contact Information: Seller: SIA FRESH METTER Legal Address: Mārupes nov., Babītes pag., Lapsas, Caunu iela 27, LV-2107 Mailing Address: Mārupes nov., Babītes pag., Lapsas, Caunu iela 27, LV-2107 Email: info@hff.lv Phone: +371 26484380

16. Final Provisions:

16.1. These Rules are drafted in the Latvian language.

16.2. In case there are versions of these Terms in other languages, the Latvian language version shall prevail.

16.3. In case of a conflict between these Rules and the legislation of Latvia, the laws of Latvia shall apply.

16.4. The Seller has the right to unilaterally amend and supplement the Terms at any time. Amendments and supplements to the Terms shall come into effect on the day of their publication on the website of the online store. The Buyer shall be subject to the Terms published on the website of the online store at the time of placing an order for the Goods.

16.5. The Seller has the right, without prior notice, to limit the Buyer's use of the online store's services or cancel the Buyer's registration if the Seller believes that the Buyer, when using the online store, may violate or is violating the Terms, attempting to harm the Seller, the activities of the online store, or the security of third parties.

16.6. The Seller has the right to involve third parties in the performance of obligations arising from the Terms (e.g., for the delivery of Goods to the Buyer).

16.7. If the Buyer fails to make payments in accordance with the Terms, the Seller has the right to transfer the rights to claim the debt from the Buyer to third parties for debt collection. The Buyer agrees that in the event of non-payment of the debt, the Seller has the right to provide third parties with the necessary information, including the Buyer's personal data, for processing in accordance with applicable legislative requirements.